This privacy policy (this "Privacy Policy") (together with our Cookie Policy and Terms of Use, Terms of Sale and any other documents referred to therein) sets out the basis upon which any personal information we collect from you, or that you provide to us, will be processed by lululemon athletica CH GmbH and its affiliates, including lululemon athletica inc., lululemon usa inc. and lululemon athletica canada inc. (collectively "lululemon").
Any personal information provided to or gathered by www.eu.lululemon.com (this "Website") and via any lululemon mobile applications ("Applications") is controlled by lululemon athletica CH GmbH of Zugerstrasse 76B, 6340 Baar Zurich Switzerland and lululemon athletica NL B.V., Jachthavenweg 109 H, 1081KM Amsterdam, the Netherlands (the "data controller").
This Privacy Policy applies to information collected from you by lululemon via this Website; via our stores in the European Union, excluding the UK (the “Stores”), our Applications; and other places where we may collect personal information.
Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.
By accessing, browsing or otherwise using the lululemon Applications and/or Website you confirm that you have read, understood and agree to this Privacy Policy. If you do not agree with any part of this Privacy Policy, you must not use the Website or any Applications.
lululemon reserves the right, in lululemon’s discretion, to change, modify, add or remove portions of this Privacy Policy at any time and from time to time, without prior notice to you. All revisions will be posted on the Website and/or Applications and will apply to any personal information collected on or after the date posted. lululemon will treat your continued use of the Website and/or Applications following such revision as your acceptance of the revised terms.
· Downloading and using one of our Applications;
lululemon may from time to time offer users the ability to download and use Applications to your smart phone or other mobile device. By downloading and/or using these Applications, you agree to any applicable Terms of Use as well as to this Privacy Policy. You may be required to provide personal information in order to use the Application, including your first name, last name, email and password. You will have the option of providing other personal information in connection with your use of the Application, such as your picture, your physical location, your birthdate and your gender.
If you have provided permission through your mobile device to allow us to collect location information, lululemon may obtain pinpointed physical location information from technologies like GPS, Wi-Fi, or mobile phone mast proximity. You are able to withdraw your permission for lululemon to acquire pinpointed location information from your device through your device settings at any time, although lululemon does not control this process. The Application may use the geo-location features of that Application (GPS or network-based) to support your use of location-based tools such as locating yoga classes, teachers and studios near you.
Security
lululemon takes your online security very seriously. To prevent unauthorised access or disclosure, maintain data accuracy and facilitate the appropriate use of information, lululemon uses adequate physical, technological and administrative procedures to protect the personal information that lululemon collects from loss, unauthorised access, modification, disclosure or other misuse.
Unfortunately, the transmission of information via the internet is not completely secure or private. You understand that any messages or information you send to the Website may be read or intercepted by others. If you have any questions about the security of personal information collected by lululemon, please contact: privacyofficer@lululemon.com
You should also be aware that certain aspects of the Website are not confidential and are available for public viewing. For example, other users of the Website will be able to view your profile and goals that are publicly available. Any submissions that you may post to any publicly available blogs or other publicly available features of the Website are not confidential and may be viewed by other users of the Website. By making personal information publicly available where the Website or Application allow you to do so, you consent to such publication by lululemon or its service providers and agents.
Please refer to the Terms of Use for additional provisions relating to user submissions that may apply to you.
Protecting Your Security
To ensure that your credit, debit or charge card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third party databases. In performing these checks, personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected. All information provided by you will be treated securely and strictly in accordance with the applicable data protection legislation.
Sharing Your Personal Information
For the reasons set forth in this Privacy Policy, the personal information that lululemon collects from and about you (described above) may be transferred to and stored and processed by recipients described in this Privacy Policy who may be located outside the European Union, including (but not limited to) Canada, as well as to the United States and Australia, countries that are not considered by the European Commission to offer adequate level of protection to personal information. Transfers to Canada are made pursuant to European Commission decision 2002/2/EC of 20 December 2001; transfers to the United States and Australia are made pursuant to European Commission-approved standard contractual clauses. While in another jurisdiction for processing, the information may be accessed by the courts, law enforcement, and national security authorities of that jurisdiction.
Personal information may also be processed by lululemon staff operating outside the EU, including those individuals who work for lululemon or for one of our suppliers or service providers. Such staff may be engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal information, you agree to this transfer, storing or processing.
lululemon will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.
All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using SSL technology. Where lululemon has given you (or where you have chosen) a password which enables you to access certain parts of our Website, you are responsible for keeping this password confidential. lululemon asks you not to share a password with anyone.
Use of Your Personal information
lululemon may use personal information held about you in the following ways:
· For other legitimate business purposes where permitted or required by applicable laws and regulations.
lululemon may disclose your personal information to its holding company, subsidiaries or affiliates and to third parties whom lululemon instructs to provide services on lululemon’s behalf, including, but not limited to, support services, website services, delivering promotional materials, contests, sweepstakes and other promotions, and answering customer questions about lululemon’s products and services. Such holding company, subsidiaries, affiliates and third parties may be located worldwide. Where required by applicable law, lululemon will implement additional security safeguards as set out in "Sharing Your Personal Information" above.
lululemon will only provide third parties with personal information that they need to deliver the services to lululemon and/or on lululemon’s behalf. In the event that lululemon is involved in a business transaction, including the purchase, sale, lease, merger, amalgamation or any other type of acquisition, disposal, securitisation or financing involving lululemon, your personal information (and any other information lululemon may have collected) may be transferred to another party in connection with such transaction.
lululemon may also disclose your personal information to legal, financial, insurance, or other advisors in connection with such business transaction or management of all or part of lululemon’s business or operations; as notified to you from time to time, including to fulfil any other purposes that are identified when the personal information is collected; or as otherwise permitted or required by law.
The personal information that you provide will be retained by lululemon as long as needed for the purposes described in this Privacy Policy.
lululemon recognizes the privacy interests of children and lululemon encourages parents and guardians to take an active role in their children's online activities and interests. The Website is not intended for use by individuals under the age of 18 without the consent and involvement of a parent or guardian. lululemon does not target its services or the Sites to individuals under 18. lululemon does not knowingly collect personal information from individuals under the age of 18.
If, at any time, you prefer not to receive further email communications from lululemon (except in connection with information, products or services that you specifically request), you will have the ability to unsubscribe from such communications by means of a link provided in every broadcast e-mail that is sent to you by lululemon. If, at any time, you prefer not to receive any other form of communication from lululemon, you will have the ability to unsubscribe from such communications by contacting: privacyofficer@lululemon.com
lululemon will take reasonable steps to ensure the personal information it holds is accurate, complete and up to date. Please ensure you check your account regularly to ensure that we hold accurate personal information about you.
You have the right under applicable data protection law to ask what personal information is held by lululemon about you. Upon your written request, subject to certain exceptions, lululemon will inform you of the existence, use and disclosure of your personal information and give you access to that information.
If your personal information is not accurate, complete or up to date, you have the right correct the information so that it is accurate, complete and up to date.
All these rights may be exercised by contacting the Privacy Officer at the address provided below. Additionally, if you have any questions or enquiries relating to our privacy practices or procedures, you may write to the Privacy Officer at the address provided below.
lululemon welcomes questions and comments about this Privacy Policy. Questions or comments should be directed to the lululemon Privacy Officer by emailing us at: privacyofficer@lululemon.com or by writing us at:
Privacy Officer
lululemon
1818 Cornwall Ave
Vancouver, BC
V6J 1C7
Canada